The personal data I collect about you will include data relating to your name, address and contact details, I will also collect date on your animals, including their health well-being.

This data will be securely held in a locked cabinet, or on a password protected computer and kept for 7 years. 

Personal details will only be used by myself for the purposes of record keeping and communication with you. 

Other information will be used as a record of your animals ongoing performance, health and well-being.

You have the right to request access to this information and have the right to ask it to be erased. 

Information will only be shared with your prior consent.

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal information, please email us at Restore.Enhance.AnimalPhysio@outlook.com

Should you have a complaint, you have the right to request contact details of the supervising authority / Association in order to lodge this. 

Last updated: 19/12/2025

Restore & Enhance Animal Physiotherapy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use, and safeguard information about you and your animal(s) in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Restore & Enhance Animal Physiotherapy provides animal physiotherapy services under veterinary referral.

Business Address: North View, Cove, Tiverton, Devon, EX16 7RY
Email: Restore.Enhance.AnimalPhysio@outlook.com
Phone: 07834713182

We act as the Data Controller for the personal data you provide.

2. Information We Collect

We may collect and store the following information:

Personal details:

• Your name, address, phone number, and email address
• Emergency contact details (if provided)

Animal details:

• Pet’s name, species, breed, age, and medical history
• Veterinary practice details and referral information

Treatment records:

• Session notes, progress reports, photographs, and videos (if applicable)

Financial details:

• Payment information (e.g. receipts, invoices — note: we do not store full card details)

Communication:

• Emails, text messages, or other correspondence related to your animal’s care

3. How We Use Your Information

We process your data to:

• Provide physiotherapy services for your animal
• Communicate with you about appointments, treatment plans, and updates
• Liaise with your referring veterinary surgeon and (if needed) insurance companies
• Maintain accurate clinical and financial records
• Comply with legal, professional, and insurance obligations

We only collect information necessary for these purposes and will not use it for marketing without your consent.

4. Legal Basis for Processing

We rely on one or more of the following lawful bases under the UK GDPR:

• Contract: to provide the service you have requested
• Legal obligation: to comply with veterinary and professional record-keeping requirements
• Consent: when sharing information or images for educational or promotional use
• Legitimate interests: for communication and business administration

5. Sharing Your Information

We may share relevant information with:

• Your referring veterinary surgeon
• Insurance companies (if you request claim assistance)
• Professional bodies or regulators (if legally required)

We will never sell or share your personal data for marketing purposes.

6. Data Storage and Retention

Your records are stored securely (digitally and/or in paper form) and protected against unauthorised access.

We retain physiotherapy records for a minimum of 7 years in line with professional and insurance requirements.

After this time, records may be securely deleted or destroyed.

7. Your Rights

Under data protection law, you have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion (where legally permissible)
• Object to or restrict processing
• Request transfer of your data to another provider

To exercise your rights, please contact us at:
📧 Restore.Enhance.AnimalPhysio@outlook.com

We will respond within one month of your request.

8. Security

We take appropriate technical and organisational measures to protect your information, including password protection, encrypted storage, and restricted access to client files.

9. Photographs and Media

Photographs or videos may occasionally be taken to assist with treatment or for case study/educational use.
We will always obtain your written consent before using any identifiable media for promotional or educational purposes.

10. Complaints

If you have concerns about how your data is handled, please contact us directly.
You also have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

11. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on our website or upon request.

Restore & Enhance Animal Physiotherapy
North View, Cove, Tiverton, Devon EX16 7RY
📧 Restore.Enhance.AnimalPhysio@outlook.com
📞 07834713182
🌐 https://www.restore-enhance-animal-physio.co.uk/

Last updated: 19/12/2025

Restore & Enhance Animal Physiotherapy

General Information

Restore & Enhance Animal Physiotherapy provides physiotherapy services for animals under veterinary referral.
All treatments are carried out by a qualified Veterinary Physiotherapist who is fully insured and a member of an appropriate professional body.
By booking or attending an appointment, you agree to the following terms and conditions.

 

Veterinary Referral and Consent

• In accordance with the Veterinary Surgeons Act 1966 and the Veterinary Surgery (Exemptions) Order 2015, physiotherapy can only be carried out on animals with signed consent from the animal’s veterinary surgeon.
• If consent has not been obtained, treatment cannot proceed.
• Maintenance treatment may take place without specific veterinary referral, however, all animals should be referred to a vet at the first sign of any concerns that may suggest underlying health issues.

 

Treatment and Animal Welfare

• The welfare of the animal is the highest priority.
• If the animal becomes stressed, unwell, or aggressive, treatment may be paused or discontinued.
• Owners or handlers must inform the physiotherapist of any change in the animal’s health, medication, or behaviour before each session.
• The physiotherapist reserves the right to refuse or discontinue treatment if it is deemed unsafe or inappropriate.

Appointments and Cancellations

• Appointments are available by prior booking only.
• Cancellations must be made at least 24 hours in advance.
• Appointments cancelled with less than 24 hours’ notice, or non-attendance, may incur the full session fee.
• Repeated missed appointments may result in future bookings being declined.

 

Payment Terms

• Payment is due at the time of treatment by cash, card, or bank transfer (as agreed).
• Invoices must be settled within 7 days if alternative arrangements are made.
• Elite Veterinary Physiotherapy reserves the right to charge interest on overdue invoices.
• Insurance claims: It is the client’s responsibility to confirm cover with their insurer. Payment must be made in full at the time of treatment,

 

Owner Responsibility

• Owners must ensure animals are clean and suitably restrained for treatment.
• Dogs should be on a lead; cats or small animals should be in a secure carrier.
• The owner or responsible adult must be present during treatment sessions.

 

Health & Safety

• Please inform the physiotherapist of any allergies, health and safety risks, or behavioural concerns before treatment.
• Children under 16 must be accompanied by an adult.
• Please keep all dogs on leads and under control on the premises.

Confidentiality and Data Protection

• All client and patient information is treated as confidential and stored in compliance with the UK GDPR and Data Protection Act 2018.
• Information may be shared with your veterinary surgeon or insurer when necessary for the animal’s care.
• Full details of how your data is handled can be found in the Privacy Policy.

Liability

• All reasonable care is taken to ensure safety during treatment. However, animals can be unpredictable, and owners remain responsible for their animal’s behaviour.
• Elite Veterinary Physiotherapy accepts no responsibility for injury or damage caused by clients or their animals on the premises or during treatment.

 

Complaints

• Any concerns should be raised directly with Restore & Enhance Animal Physiotherapy as soon as possible.
• Complaints will be investigated thoroughly and responded to in a timely manner.
• If a resolution cannot be reached, the matter may be referred to the relevant professional or regulatory body.

 

Changes to Terms

Restore & Enhance Animal Physiotherapy reserves the right to amend these Terms and Conditions at any time. Updated versions will be available on the website or by request.

Contact Details:
Restore & Enhance Animal Physiotherapy

North View

Cove

Tiverton

Devon

EX16 7RY
📞 07834713182
📧  Restore.Enhance.AnimalPhysio@outlook.com
🌐 https://www.restore-enhance-animal-physio.co.uk/